We build the connected world with human-centered design and customer experience at the heart.
We doService Design
WE’RE TAKING IT TO THE NEXT LEVEL
You are reading this because you know the world is radically changing. Our customers have asked us to improve experiences with their software and devices for years. But now it is not enough, because now users want to have a cohesive and consistent service across multiple devices with different form factors. You need to go the next level.
Generate innovative ideas and create services that add value to the stakeholders. We’re changing how the industry develops for this new cross-platform design challenges. Some are still figuring out the best ways to design for new experiences, BeHappy has Harmony. Harmony is how you do Service Design today to enrich people’s lives.
Services that are user-friendly, relevant to society and profitable for the companies.
Dear customer: is not what we think not even what you think, is what users think. The user is the King from A to Z.
RESEARCH ON CUSTOMER EXPERIENCE
Every project needs defined stakeholders. Investors, promoters, final consumers, managers, administrators, developers. We will research to understand the expectations of all of them.
The principle that four eyes are better than two guides us as we read each line - and between the lines. We get the users involved from day one.
People will forget the copy, they will forget the graphics, but they won’t forget the feeling. We will create a experience for them to love.
TESTING & PROTOTYPING
We can’t avoid mistakes to happen, but can make them to happen when they are easy and cheap to fix. Your users deserve a tested service.
Every touchpoint and all the back-stage processes are documented. The service interaction must be detailed, verifiable and maintainable. Serious business.
CUSTOMER JOURNEY MAPPING
Have you ever used a service that doesn’t make sense? That because they didn’t care about the customer journey maps like we do. We pay special attention to the digital and physical interaction.
Meeting the human need is the starting point, not the technology.
Build ecosystems, not products.
Focus of the user experience is in the service, not in the device.
Research new behaviors, then integrate them with effective physical and digital interfaces.
Seamless integration between form and function.
HARMONY Our 4 Step Process
WE USE METHODS WHERE THE USER HAS THE POWER TO INFLUENCE THE PROCESS
Insight is central to our design approach. We start by analysing consumer insights, user experiences and business models.
PROTOTYPING & TESTING
In this phase we explore user journey maps, prototypes, service design blueprints and get user feedback from different user testing methodologies.
Final product is defined and validated. We launch the next innovative experience!
We provide insights and analytics based on the results. By measuring what matters you can make better design decisions and have the right conversations with your customers.