We are
harmony

We build the connected world with human-centered design and customer experience at the heart.

We do Service Design

WE’RE TAKING IT TO THE NEXT LEVEL

Probably you are reading this because you know the world is radically changing. Our customers have asked us to improve experiences with their software and devices for years. But now it is not enough, because now users want to have a cohesive and consistent service across multiple devices with different form factors. You need to go the next level.

Generate innovative ideas and create services that add value to the stakeholders. We’re changing how the industry develops for this new cross-platform design challenges. Some are still figuring out the best ways to design for new experiences, BeHappy has Harmony. Harmony is how you do Service Design today to enrich people’s lives.

Value creation

Services that are user-friendly, relevant to society and profitable for the companies.

Service
design
Holistic
Integrative
Visual
Iterative
Collaborative
Multi-
disciplinary

Our techniques

Dear customer: is not what we think not even what you think,
is what users think. The user is the King from A to Z.

RESEARCH ON CUSTOMER EXPERIENCE

Every project needs defined stakeholders. Investors, promoters, final consumers, managers, administrators, developers... We will research to understand the expectations of all of them.

CO-CREATION

The principle that four eyes are better than two guides us as we read each line - and between the lines. We get the users involved from day one.

STORYTELLING

People will forget the copy, they will forget the graphics, but they won’t forget the feeling. We will create a experience for them to love.

TESTING & PROTOTYPING

We can’t avoid mistakes to happen, but can make them to happen when they are easy and cheap to fix. Your users deserve a tested service.

SERVICE BLUEPRINT

Every touchpoint and all the back-stage processes are documented. The service interaction must be detailed, verifiable and maintainable. Serious business.

CUSTOMER JOURNEY MAPPING

Have you ever used a service that doesn’t make sense? That because they didn’t care about the customer journey maps like we do. We pay special attention to the digital and physical interaction.

Our culture

culture

HARMONY Our 4 Step Process

WE USE METHODS WHERE THE USER HAS THE POWER
TO INFLUENCE THE PROCESS

RESEARCH
Insight is central to our design approach. We start by analysing consumer insights, user experiences and business models.
PROTOTYPING
& TESTING
In this phase we explore user journey maps, prototypes, service design blueprints and get user feedback from different user testing methodologies.
DESIGN
Final product is defined and validated. We launch the next innovative experience!
MONITOR
We provide insights and analytics based on the results. By measuring what matters you can make better design decisions and have the right conversations with your customers.
RESEARCH PROTOTYPING
& TESTING
DESIGN MONITOR

Case Studies

Start your new project today!

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