We build the connected world with human-centered design and customer experience at heart.
We do Service Design
WE TAKE IT TO THE NEXT LEVEL
If you are reading this, it is because you know the world is radically changing. For years, our customers have requested us to improve experiences with their software and devices. But now this is not enough, because currently users want to have a cohesive and consistent service across multiple devices with different form factors. You need to go to the next level!
Generate innovative ideas and create services that add value to companies. We’re changing how the industry develops for this new cross-platform design challenges. Some are still trying to figure out the best way to design for new experiences. BeHappy creates Harmony. Harmony is how you do Service Design today for enriching people’s lives.
Services that are easy for users, profitable for businesses and relevant to society.
Dear customer: it is not what we think, not even what you think, but what users think. The user is the King from A to Z.
RESEARCH ON CUSTOMER EXPERIENCE
Every project needs defined stakeholders. Investors, promoters, final consumers, managers, administrators, developers... We will do research in order to understand all their expectations.
The proverb that four eyes see more than two guides us as we read every line - or between the lines. We get the users involved from day one.
People will forget the text, they will forget the graphics, but they won’t forget the feeling. We will create an experience that they will love.
TESTING & PROTOTYPING
We can’t avoid mistakes to happen, but we can make them happen when they are easy and cheap to fix. Your users deserve a tested service.
Every touchpoint and all the back-stage processes are documented. The service interaction must be detailed, verifiable and maintainable. It is a serious matter.
CUSTOMER JOURNEY MAPPING
Have you ever used a service that doesn’t make sense at all? That is because they didn’t care about the customer journey maps as we do. We pay special attention to the digital and physical interaction.
Meeting the human need is the starting point, not the technology.
Build ecosystems, not products.
Focus of the user experience is in the service, not in the device.
Research new behaviors, then integrate them with effective physical and digital interfaces.
Seamless integration between form and function.
HARMONY Our 4 Step Process
WE USE METHODS WHERE THE USER HAS THE POWER TO INFLUENCE THE PROCESS
Insight is central to our design approach. We start by analysing consumer insights, user experiences and business models.
PROTOTYPING & TESTING
In this phase we explore user journey maps, prototypes, service design blueprints and get user feedback from different user testing methodologies.
Final product is defined and validated. We launch the next innovative experience!
We provide insights and analytics based on results. By measuring what matters you can make better design decisions and have the right conversations with your customers.